WHEN WILL I RECEIVE MY ORDER?
All orders placed by 7 AM EST ship same day. For domestic shipments (USA), please allow 2-6 business days after shipment for your package to arrive. For international shipments, it takes approximately 14-18 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department. For expedited international shipment (6-10 business days) with detailed tracking information, select PRIORITY shipment upon checkout. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.
DO YOU SHIP INTERNATIONALLY OUTSIDE THE UNITED STATES?
Yes we ship internationally. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you OR priority shipment which takes 6-10 business days and includes more detailed tracking information. All orders placed by 7 AM EST ship out same day. International customers assume responsibility for any duties / taxes that may be incurred from customs.
IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE?
Definitely! Credit card processing is secured through Shopify payments, the most used encrypted security merchant site on the web. Furthermore, your credit card information is never stored on file.
HOW MUCH DOES SHIPPING COST?
Shipping cost is calculated at checkout.
HOW DO I TRACK MY ORDER?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International Standard Shipping, tracking will show when it leaves the USA and when it gets delivered. For more detailed tracking, select International Priority Shipping upon checkout). All Fragrenza orders placed before 7 AM EST ship same day.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at firstname.lastname@example.org with your order number if you believe your package won’t arrive to you.
DO YOU SHIP TO ALASKA AND HAWAII?
YES! Shipping cost to Alaska, Hawaii, Guam and Puerto Rico is calculated at checkout.
DO YOU SHIP TO CANADA?
Yes! We ship to Canada and worldwide. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you OR priority shipment which takes 6-10 business days and includes more detailed tracking information. All orders placed by noon EST ship same day. International customers assume responsibility for any duties / taxes that may be incurred from customs.
HOW DO I KNOW IF MY ORDER WENT THROUGH?
Once your order goes through, you will receive a confirmation email with your order number. If you created an account, you can log into your account and see the status of your order. If you haven’t received an email confirmation you may have entered your email address incorrectly and thus are not receiving our emails. If you haven’t received an email confirmation AND do not see your order in your account, your order most likely did not go through due to a credit card processing issue — your name, billing address and zip code that you enter upon checkout must match your credit card statement’s information. Please email us at email@example.com and we will look into your order for you.
WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Bitcoin.